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Post by igotflair on Nov 27, 2019 2:43:12 GMT -5
Lennon2217 Do you want me to pick up a WM?WN. for you here in UK and get it to you? Obv not helpful if they’ve already got your dollar.
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Post by Lennon2217 on Nov 27, 2019 16:01:35 GMT -5
Lennon2217 Do you want me to pick up a WM?WN. for you here in UK and get it to you? Obv not helpful if they’ve already got your dollar. I appreciate the help. I’m gonna give them the chance to save face. Then I’ll cancel and order from amazon. |
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Post by nicedevice on Dec 3, 2019 10:24:21 GMT -5
I am not going to reveal exactly how I accomplished this, but with some strategic polite emails Warner UK sent me my original collector's edition order along with a signed record, four pint glasses, playing cards, and a tree ornament. Being nice and understanding goes a long way.
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Post by Lennon2217 on Dec 3, 2019 10:43:43 GMT -5
I am not going to reveal exactly how I accomplished this, but with some strategic polite emails Warner UK sent me my original collector's edition order along with a signed record, four pint glasses, playing cards, and a tree ornament. Being nice and understanding goes a long way. I can’t even get costumer service to email me back. I just want my album. |
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Post by NYR on Dec 6, 2019 10:43:17 GMT -5
I got the same message as everyone else. Even though I pre-ordered the day the album was announced… June 13. Literally half a year ago a week from today. What a shitshow from WMG. I've seen incompetence before, but this is at another level. I'm almost impressed.
What's the point of a pre-order if they can't make good on it? And how in the hell will they "make this right"?
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Post by Lennon2217 on Dec 6, 2019 16:31:50 GMT -5
They finally wrote back! And this time mysteriously changed their tune on my “none” order. Hello Lennon2217, We apologize for the delay in responding to your email. We are receiving a higher than normal volume of inquiries due to our current warehouse transition. Our records indicate that your order has been shipped. If your issue has not been resolved, please respond to this email and we will prioritize your request and assist you as soon as possible. You may also review the Frequently Asked Questions here: store.warnermusic.com/help-centerWe apologize for any inconvenience and thank you for your patience. Thank you, Liam Gallagher Store |
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Post by NYR on Dec 7, 2019 9:25:55 GMT -5
They finally wrote back! And this time mysteriously changed their tune on my “none” order. Hello Lennon2217, We apologize for the delay in responding to your email. We are receiving a higher than normal volume of inquiries due to our current warehouse transition. Our records indicate that your order has been shipped. If your issue has not been resolved, please respond to this email and we will prioritize your request and assist you as soon as possible. You may also review the Frequently Asked Questions here: store.warnermusic.com/help-centerWe apologize for any inconvenience and thank you for your patience. Thank you, Liam Gallagher Store Did you get a shipping notification? I just got one this morning, with a tracking number. ONE DAY after posting on here. The timing seems… suspicious. |
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Post by Lennon2217 on Dec 7, 2019 10:38:02 GMT -5
They finally wrote back! And this time mysteriously changed their tune on my “none” order. Hello Lennon2217, We apologize for the delay in responding to your email. We are receiving a higher than normal volume of inquiries due to our current warehouse transition. Our records indicate that your order has been shipped. If your issue has not been resolved, please respond to this email and we will prioritize your request and assist you as soon as possible. You may also review the Frequently Asked Questions here: store.warnermusic.com/help-centerWe apologize for any inconvenience and thank you for your patience. Thank you, Liam Gallagher Store Did you get a shipping notification? I just got one this morning, with a tracking number. ONE DAY after posting on here. The timing seems… suspicious. Actually no notifications. |
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Post by Lennon2217 on Dec 7, 2019 13:35:35 GMT -5
They finally wrote back! And this time mysteriously changed their tune on my “none” order. Hello Lennon2217, We apologize for the delay in responding to your email. We are receiving a higher than normal volume of inquiries due to our current warehouse transition. Our records indicate that your order has been shipped. If your issue has not been resolved, please respond to this email and we will prioritize your request and assist you as soon as possible. You may also review the Frequently Asked Questions here: store.warnermusic.com/help-centerWe apologize for any inconvenience and thank you for your patience. Thank you, Liam Gallagher Store Did you get a shipping notification? I just got one this morning, with a tracking number. ONE DAY after posting on here. The timing seems… suspicious. Ok just heard back from the Liam store again. You can’t make this shit up man. So they emailed me yesterday saying my order has “shipped” but with no tracking or alert on my end. Did a follow up email. It turns out they meant my As You Were collectors edition “shipped”. Yeah.......no shit guys. I got that over two years ago!!!!!!!! What the fuck is going on here. I am never ever ever ever ordering anything from Liam’s website ever again. |
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Post by bmore007 on Dec 7, 2019 23:55:47 GMT -5
I got a shipping email!
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Post by NYR on Dec 7, 2019 23:57:14 GMT -5
Did you get a shipping notification? I just got one this morning, with a tracking number. ONE DAY after posting on here. The timing seems… suspicious. Ok just heard back from the Liam store again. You can’t make this shit up man. So they emailed me yesterday saying my order has “shipped” but with no tracking or alert on my end. Did a follow up email. It turns out they meant my As You Were collectors edition “shipped”. Yeah.......no shit guys. I got that over two years ago!!!!!!!! What the fuck is going on here. I am never ever ever ever ordering anything from Liam’s website ever again. I would call your credit card company, tell them what’s going on and ask for a chargeback in that case. Because that’s absolutely ridiculous. What a Mickey Mouse operation they’re running. Embarrassing. |
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Post by Lennon2217 on Dec 8, 2019 0:18:05 GMT -5
Ok just heard back from the Liam store again. You can’t make this shit up man. So they emailed me yesterday saying my order has “shipped” but with no tracking or alert on my end. Did a follow up email. It turns out they meant my As You Were collectors edition “shipped”. Yeah.......no shit guys. I got that over two years ago!!!!!!!! What the fuck is going on here. I am never ever ever ever ordering anything from Liam’s website ever again. I would call your credit card company, tell them what’s going on and ask for a chargeback in that case. Because that’s absolutely ridiculous. What a Mickey Mouse operation they’re running. Embarrassing. Total bonkers. Who is running this outfit? Holy shit. |
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Post by mimmihopps on Dec 8, 2019 4:35:49 GMT -5
I feel so sorry for you guys. What a pain of organisation.
I really hope everyone who's ordered Liam's new album in the US received/will receive it (or refund) very soon.
Stay strong guys and let us updated!
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Post by NYR on Dec 8, 2019 12:22:02 GMT -5
If WMG wants to "make this right" like they've written to us, perhaps giving us half of our money back would be a decent start. There's absolutely no excuse for a product that was pre-ordered half a year ago is only getting shipped out to people now.
update: I sent this email to customer service:
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Post by Lennon2217 on Dec 8, 2019 17:41:18 GMT -5
If WMG wants to "make this right" like they've written to us, perhaps giving us half of our money back would be a decent start. There's absolutely no excuse for a product that was pre-ordered half a year ago is only getting shipped out to people now. update: I sent this email to customer service: What makes this interesting is Coldplay and Liam are both on Warner. I pre-ordered both albums. Coldplay was upfront with their “warehouse” issues yet it never caused a delay in the arrival of my vinyl. Liam’s people on the other hand take weeks to respond, give poor updates and still as of 12/8 have still not delivered an album I ordered on June 13 and was released to the world in September. If the record industry doesn’t want amazon to strangle it then be better. BE BETTER. It’s that simple. |
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Post by NYR on Dec 9, 2019 11:28:31 GMT -5
If WMG wants to "make this right" like they've written to us, perhaps giving us half of our money back would be a decent start. There's absolutely no excuse for a product that was pre-ordered half a year ago is only getting shipped out to people now. update: I sent this email to customer service: What makes this interesting is Coldplay and Liam are both on Warner. I pre-ordered both albums. Coldplay was upfront with their “warehouse” issues yet it never caused a delay in the arrival of my vinyl. Liam’s people on the other hand take weeks to respond, give poor updates and still as of 12/8 have still not delivered an album I ordered on June 13 and was released to the world in September. If the record industry doesn’t want amazon to strangle it then be better. BE BETTER. It’s that simple. My guess is that WMG prioritized their most popular acts in their warehouse move—Coldplay being one of them. They could afford to piss off fans of smaller acts like Liam. But if they did this they to Coldplay fans, they’d have a massive PR nightmare on their hands. That said, if they don’t do something to make this right, I’m never making a purchase through their stores again. |
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Post by LSF on Dec 9, 2019 22:26:48 GMT -5
I ordered from the US store and my deluxe edition arrived today.
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Post by laylag on Dec 10, 2019 10:01:25 GMT -5
I just got a shipping notification this morning, and WMG actually canceled and refunded my order weeks ago. Crazy!
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Post by stxparkamonkey on Dec 10, 2019 10:15:05 GMT -5
I just got a shipping notification this morning, and WMG actually canceled and refunded my order weeks ago. Crazy! That's actually the least they could do! |
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Post by Lennon2217 on Dec 10, 2019 10:16:39 GMT -5
I just got a shipping notification this morning, and WMG actually canceled and refunded my order weeks ago. Crazy! I got a notification but no details. Just says DHL from Slough. Anyone else get this? Gotta imagine this is my vinyl. |
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Post by laylag on Dec 10, 2019 10:26:06 GMT -5
I just got a shipping notification this morning, and WMG actually canceled and refunded my order weeks ago. Crazy! I got a notification but no details. Just says DHL from Slough. Anyone else get this? Gotta imagine this is my vinyl. That's odd...my notification included an order summary, and usps tracking number. |
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acquiesce19
Oasis Roadie
Peace. Love. Bananas.
Posts: 402
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Post by acquiesce19 on Dec 10, 2019 15:07:44 GMT -5
So I can't believe this happened.
I gave in, canceled my order and got my refund a few weeks ago. Then ordered it from Amazon and received it probably 2-3 weeks ago.
Guess what showed up on my doorstep today? Yep, my collector's edition of WM?WN. They are so effed up over there that they still sent it to me anyway, basically three months after release and more than a month after they refunded my money.
So now I have two.
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Post by Lennon2217 on Dec 10, 2019 15:09:22 GMT -5
So I can't believe this happened. I gave in, canceled my order and got my refund a few weeks ago. Then ordered it from Amazon and received it probably 2-3 weeks ago. Guess what showed up on my doorstep today? Yep, my collector's edition of WM?WN. They are so effed up over there that they still sent it to me anyway, basically three months after release and more than a month after they refunded my money. So now I have two. It’s a clown car. |
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Post by Lennon2217 on Dec 10, 2019 19:35:24 GMT -5
The saga is finally over and I’m not talking about Star Wars.
I came home from work with an oddly shaped package at my door that I had to leave a signed signature for. Inside was:
- Why Me? Why Not. Collectors edition vinyl
- Liam Gallagher playing cards
- Liam Gallagher “Rock n Roll” Christmas ornament
- Liam Gallagher pint glasses
Nothing else. No explanation for the additional items I never asked for or ordered. I guess this was his store’s way of “making it up” to me for a three month delay in shipping and utter nonsense email responses ranging from “we have no records of your ordering the album” to “it was shipped but in 2017”. A real cluster fuck.
I appreciate them doing something, ideally I’d have liked free tickets for a future Liam show but that was always pie in the sky.
Anyways, I hope all my American brothers and sisters find an end to their nightmare of obtaining this vinyl album from the LG store.
Goodnight and good luck!
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Post by NYR on Dec 10, 2019 20:52:14 GMT -5
So I got a response from WMG today. They refunded my entire purchase. And the album should arrive tomorrow.
Consider me pleasantly surprised!
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Nov 4, 2024 5:04:30 GMT -5
Nov 4, 2024 5:04:30 GMT -5