HELP! Computer freezes up! (Read 233 times)

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envirochic
Oasis Manager

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Posts: 3,321

HELP! Computer freezes up! Jan 13, 2009 17:52:25 GMT -5

Quote

Post by envirochic on Jan 13, 2009 17:52:25 GMT -5

Can someone help me with this problem I have been trying to solve for my friend for the past month? okay here is the info:

He has a Dell Dimension 8250 Desktop. When he was on myspace a program was downloaded from a pop up of some sort. after that download he said that the computer just freezes up now. he tried to revert back to a save point but it would not even let me do that. then he tried to put the original factory reboot cd in and it froze, so now everytime he turns his computer on it freezes.

I have had no luck in helping him out and I am hoping someone here might be able to help! thanks in advance for any help!

Note: he does not mind losing is data at this point as long as he computer is back to normal!

Last Edit: Jan 13, 2009 17:54:00 GMT -5 by envirochic - Back to Top

eva
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Posts: 27,468

HELP! Computer freezes up! Jan 13, 2009 18:20:27 GMT -5

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Post by eva on Jan 13, 2009 18:20:27 GMT -5

if he went back to original setting and still happens it might be something else

did he run any memory/hdd checks?

tell him to d/l Hirens boot , it's an utility cd. he has to boot with it and run the mem test and hard disk drive test (there's many of them, according to the company, the best one IMO is the HItachi DFT tool)

chocolate st*rfish
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...and we play rock'n'roll

Posts: 3,555

HELP! Computer freezes up! Jan 13, 2009 18:29:26 GMT -5

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Post by chocolate st*rfish on Jan 13, 2009 18:29:26 GMT -5

enter the bios setup by pressing Del when booting the computer..select cd/dvd drive as primary boot source. exit and save bios. insert reboot cd and restart computer.
if system still freezes try booting from an ordinary windows cd (98, 2000, xp or vista) or a knoppix live cd

if you can enter setup from cd format hard drive first then reinstall windows

listen to the monkey

envirochic Oasis Manager BOOTLEG QUEEN Posts: 3,321	HELP! Computer freezes up! Jan 13, 2009 18:29:33 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by envirochic on Jan 13, 2009 18:29:33 GMT -5 Thanks EVA, gonna get him to try this out and i will get back to you! HUGE THANKS AGAIN! KARMA!
	Last Edit: Jan 13, 2009 22:00:46 GMT -5 by envirochic - Back to Top

envirochic Oasis Manager BOOTLEG QUEEN Posts: 3,321	HELP! Computer freezes up! Jan 13, 2009 18:31:41 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by envirochic on Jan 13, 2009 18:31:41 GMT -5 Thank choco! i will explain that option also to him! karma in an hour for you! Everytime he tries to run a program it freezes so lets hope yours or eva's suggestion works!
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