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Post by Silence Dogood on Oct 17, 2008 1:24:48 GMT -5
yup same here... freakin' piece of crap, instead of fixing it they just decided to fuck us over even more.
hope to hear back from their customer service people.
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Post by desidiosus on Oct 17, 2008 1:51:17 GMT -5
Are they the new shirts on the official website?
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Post by nyr401994 on Oct 17, 2008 2:10:08 GMT -5
Are they the new shirts on the official website? i don't know. i'm doing it again to see if it works this time. |
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Post by Columbus Egg on Oct 17, 2008 18:30:45 GMT -5
Are they the new shirts on the official website? It's the plain white one with the original logo on the chest. |
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Post by Silence Dogood on Oct 17, 2008 19:47:30 GMT -5
well well well... i called them today .
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Post by nyr401994 on Oct 17, 2008 19:48:12 GMT -5
i got an email back from them. here's what it says. a bit of intimidation in there...
Dear Oasis Fan,
Thanks so much for checking out the new Oasis tracks. We were really happy to share this with you and give you the opportunity to win a free Oasis t-shirt. Unfortunately, a technical glitch occurred and we had to make some changes to the game. If you came to the site, listened to the songs and were issued a code legitimately, we will be in touch with you about getting your shirt (one per customer). If you redeemed multiple codes or obtained your code from a place other than the Oasis Widget Game, you will be hearing from us, as well.
Sincerely,
Warner Bros Records Online Customer Support
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dhamon
Oasis Roadie
Posts: 450
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Post by dhamon on Oct 17, 2008 20:31:51 GMT -5
I got one.
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Post by Mario on Oct 17, 2008 23:14:14 GMT -5
someone please help, do you listen to the album at oasisinet and get the shirt? Or do you go to that widget page from the news room and listen to music there, this is so frustrating..
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niftium
Oasis Roadie
Posts: 427
Member is Online
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Post by niftium on Oct 17, 2008 23:20:16 GMT -5
At least you got that much, NYR. I emailed them and haven't heard anything yet. They've got to fire the whole bunch of people working their online end of things - first the digital release mess, now this.
What email address is everyone using? I just hit reply to the "You've won an Oasis Shirt!" email, but that's not the same as the customer service address I used for that digital release business.
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Post by nyr401994 on Oct 18, 2008 14:40:37 GMT -5
i use warner brothers' oasis customer service email: wbr@b3custserv.com. i wrote a response to their letter, and here 'tis.
To whom it may concern,
I appreciate your response. A free t-shirt is enticing, but I have not received any further information concerning how to redeem it. When will I receive this info?
One more thing. I only obtained one code. Intimidating customers isn't the right way to do business, especially the ones who own all of Oasis' CDs, singles (including the imports, some of which are easily over a decade old at this point) and go out and buy a box set for over $100 through Warner Bros.' online store. It's just not right.
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Post by Silence Dogood on Oct 18, 2008 15:10:57 GMT -5
i use warner brothers' oasis customer service email: wbr@b3custserv.com. i wrote a response to their letter, and here 'tis. To whom it may concern, I appreciate your response. A free t-shirt is enticing, but I have not received any further information concerning how to redeem it. When will I receive this info? One more thing. I only obtained one code. Intimidating customers isn't the right way to do business, especially the ones who own all of Oasis' CDs, singles (including the imports, some of which are easily over a decade old at this point) and go out and buy a box set for over $100 through Warner Bros.' online store. It's just not right. HA! i did the exact same thing because i simply didn't like the "tone" that email had. although i sent it to a different address(not this one nor the first one) let's see what happens. |
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Post by sportandmiah on Oct 18, 2008 18:10:12 GMT -5
Thoroughly confused here......what exactly do I have to do to get the T-shirt? Do I have to download the digital version of the album?
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Post by Columbus Egg on Oct 18, 2008 21:22:57 GMT -5
The link now says "All prizes have been claimed. Thanks for listening!"
Eh. I'm glad I got my shirt (hope it actually gets to me) but that's kinda cheap. T shirts double as advertising, so I can put together they wanted to give them out to the fans who would be serious enough about Oasis to know about this right away and thus be more likely to go out wearing them, and then run out of supplies before they got to people who just wanted another shirt in their closet to wear once in a while. But only having a couple days worth of supplies is stupid IMO.
LOL @ all the comments on the widget page that are complaining about the American fans getting all the breaks (riiiiiight) or say they hate Oasis now when it's obviously Warner Bros. that are doing this.
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Post by nyr401994 on Oct 19, 2008 23:52:16 GMT -5
i use warner brothers' oasis customer service email: wbr@b3custserv.com. i wrote a response to their letter, and here 'tis. To whom it may concern, I appreciate your response. A free t-shirt is enticing, but I have not received any further information concerning how to redeem it. When will I receive this info? One more thing. I only obtained one code. Intimidating customers isn't the right way to do business, especially the ones who own all of Oasis' CDs, singles (including the imports, some of which are easily over a decade old at this point) and go out and buy a box set for over $100 through Warner Bros.' online store. It's just not right. HA! i did the exact same thing because i simply didn't like the "tone" that email had. although i sent it to a different address(not this one nor the first one) let's see what happens. either way, it's fucked up. The link now says "All prizes have been claimed. Thanks for listening!  |
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Post by oasis2112 on Oct 20, 2008 13:34:41 GMT -5
I just called and they said that they are fixing the glitch and new codes will be sent out...wonder if she was bull shittin
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Post by Silence Dogood on Oct 20, 2008 13:48:51 GMT -5
I just called and they said that they are fixing the glitch and new codes will be sent out...wonder if she was bull shittin i called them too but the guy just told me to send them an email explaining the situation and that they would more than likely send me a new code, but that was on Friday! Did they tell you that you would have to do it all over or just wait for an email? |
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Post by nyr401994 on Oct 20, 2008 14:38:42 GMT -5
I just called and they said that they are fixing the glitch and new codes will be sent out...wonder if she was bull shittin what's the number? |
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niftium
Oasis Roadie
Posts: 427
Member is Online
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Post by niftium on Oct 20, 2008 20:48:38 GMT -5
I never got a response at the first email addy I tried, so I just fired off another one to the one NYR used. I might have been a little curt, but it's all pretty messed up so I think it's justifiable. Hopefully I can at least get some further confirmation that there might be some replacement codes dealt out.
Update (10/22/08): Today I received a form email from the WB support people that's slightly different than the one NYR got. Still no word on how soon they're going to rectify the problem, though.
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Post by jfree99 on Oct 22, 2008 20:30:46 GMT -5
Anybody hear anything on this yet? I received the same email that NYR received above and have not heard anything since....
Would like to get that shirt!
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Post by nyr401994 on Oct 22, 2008 21:53:38 GMT -5
guess what, laddies? another email!
Dear Customer,
All of the current orders on file for the free Widget T-shirt will be canceled due to this problem. Whether you completed the order or not, when it is time to reorder or place the order, we will contact you with the new redemption code and instructions on how to redeem. We apologize for any inconvenience this may have caused.
Sincerely,
Warner Bros Records Online Customer Support
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Post by supersonic8587 on Oct 22, 2008 21:56:09 GMT -5
i just emailed them again today and this is what I got back:
"Thank you for your reply. We are aware of the problems with this promotion and you will be hearing back from us regarding your tee shirt if you are one of the legitimate customers."
So nothing really new yet.
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Post by Silence Dogood on Oct 22, 2008 22:47:07 GMT -5
guess what, laddies? another email! Dear Customer, All of the current orders on file for the free Widget T-shirt will be canceled due to this problem. Whether you completed the order or not, when it is time to reorder or place the order, we will contact you with the new redemption code and instructions on how to redeem. We apologize for any inconvenience this may have caused. Sincerely, Warner Bros Records Online Customer Support got the exact same email yesterday.... |
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niftium
Oasis Roadie
Posts: 427
Member is Online
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Post by niftium on Oct 22, 2008 23:13:40 GMT -5
I wonder what happened that's making them repeat over and over this bit about being legitimate customers. Is it just simply a bad attitude, or did someone find a way to exploit the glitch that they keep referring to? Wouldn't surprise me if some asshat found a way to get an huge/unlimited number of shirts, hacked it for all it was worth, and hoped to sell the shirts for profit. It would explain why they ran out of shirts in the blink of an eye, too.
Dunno why it's taking so long to send out the new emails either. Either their plan to fix the situation is still in the abstract phase or they're bullshitting for time.
Sidebar: Firefox doesn't give me the evil red line under "bullshitting." This amuses me.
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Post by headcase on Oct 22, 2008 23:53:13 GMT -5
damn it..i was too late
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niftium
Oasis Roadie
Posts: 427
Member is Online
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Post by niftium on Oct 24, 2008 18:13:27 GMT -5
Check your email, people! New codes are out. Mine is officially ordered. They say it should arrive in 5-7 days.
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Nov 4, 2024 5:04:30 GMT -5
Nov 4, 2024 5:04:30 GMT -5